| Cancellation Policy |
Noosa Keys Resort adopts the following practice when dealing with cancellation of a holiday booking:
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If the booking is cancelled 28 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00. |
MID & LOW SEASON
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If the booking is cancelled less than 28 days prior to the planned arrival date, there will be no refund unless and until the premises are re- let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded. |
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If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00. |
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If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded. |
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Where a booking is made less than 14 days prior to planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded. |
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Bookings not secured by a deposit are only held 24 hours for high season and 3 days for mid and low seasons. |
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A deposit of $150.00 (or one third) will confirm a one-week booking during low season. |
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A deposit of $300.00 (or one third) will confirm a one-week booking during mid and high seasons. |
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The balance of the tariff is due on arrival (or other such time as stated). |
IN HOUSE GUEST CANCELLATION
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Guests who have arrived and then leave before the departure date, will be responsible for the full period of their booking and thus, no refund will be made. |
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The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system, drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges. |
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No refund will be made in the case of a "No Show". |
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The balance of the tariff is due on arrival (or other such time as stated). |
